By completing your registration for a course with English Owls Academy (ie making a payment of the deposit or full or instalment fee), you agree to the following Terms and Conditions:
Under this refund policy and under the guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:
1.Our refund policy is as follows: our cancellation period is 14 days. Any purchase cancelled within 14 days of payment will be eligible for a full refund (unless you have started the course).
2.Once you begin the course, you are no longer eligible for a full refund, even if you ask for a refund within 14 days of payment.
3.Once a course has been redeemed, we cannot grant a refund.
4. Any request for withdrawal after fourteen days following the purchase, or once the course has started, if approved (in special circumstances and at the full discretion of English Owls Academy LTD), will receive a credit note which can be used towards paying for a future English Owls Academy online course. In such cases, 20% of the course fee will be charged as an administration fee. Credit notes expire after 6 months.
4.All refund requests should be sent to firstname.lastname@example.org.
5.Any refund will take up to 30 days to process.